Shipping policy
SHIPPING POLICY
Sir Don is on his way. He's just stopping for a strut along the route.
DELIVERY TIMES
Every order is sent with tracked delivery and arrives within 7–10 working days.
- Processing: orders are packed and dispatched within 1–3 working days.
- Delivery: once dispatched, you'll get a confirmation email with your tracking number so you can follow Sir Don all the way to your door.
Working days are Monday–Friday, excluding bank holidays. Orders placed on weekends or holidays are processed the next working day.
SHIPPING COSTS
Shipping is calculated at checkout based on your location and order.
[Optional: Free tracked shipping on orders over £XX.]
WHERE WE SHIP
We ship across the UK [and internationally to: list countries / "most countries worldwide"].
International orders may take longer than 7–10 days due to customs. Any import duties or taxes charged by your country are the customer's responsibility.
TRACKING YOUR ORDER
When your order ships, you'll receive an email with your tracking link. If it hasn't arrived, check your spam or junk folder (Sir Don ends up there sometimes, we don't know why).
DELAYS
We always aim to deliver within 7–10 days, but busy periods can slow things down, especially Christmas, Black Friday and sale drops. Courier delays are out of our control, but we'll always help chase things up.
👉 Ordering for Christmas? Get your orders in early. We'll post last-order dates on our socials and site.
LOST OR DAMAGED PARCELS
If your tracking shows no movement for 5+ working days, or your order arrives damaged, email us within 14 days of the expected delivery date with:
- Your order number
- Photos of any damage (packaging and product)
We'll sort out a replacement or refund as quickly as possible.
WRONG ADDRESS?
Please double-check your shipping address at checkout. We can't be responsible for orders sent to an incorrect address provided by the customer. If you spot a mistake, email us immediately. If the order hasn't shipped yet, we'll do our best to fix it.
CONTACT US
Any questions about your delivery? Get in touch:
Tracked, packed and blown a kiss before it leaves. 💋